Privacy Policy

Privacy Policy

1. Introduction

Human Performance Lab Physiotherapy (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or services, you consent to the collection and use of your information as outlined in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal information – e.g. name, date of birth, email address, phone number, address, emergency contacts.

  • Health information – relevant medical history, injuries, treatment plans, or other clinical notes you provide or we collect during assessment and treatment.

  • Booking and payment information – appointment history, payment method (no credit card details are stored by us if you pay through third parties).

  • Website usage data – via cookies, analytics tools, or forms you complete online.

3. How We Collect Information

We collect information in various ways, including when you:

  • Book an appointment online via Cliniko.

  • Complete forms on our website or in person.

  • Communicate with us by phone, email, or social media.

  • Visit our website (through cookies and analytics).

Where possible, we collect information directly from you.

4. How We Use Your Information

We use your personal information to:

  • Provide physiotherapy and related health services.

  • Manage bookings, payments, and communications.

  • Comply with legal and regulatory obligations.

  • Improve our services, website experience, and patient care.

  • Send occasional updates or marketing communications (only with your consent).

5. How We Store and Protect Your Information

Your information is stored securely in electronic systems such as Cliniko and our website platform. We take reasonable steps to protect your data from misuse, loss, unauthorised access, modification, or disclosure.

6. Sharing Your Information

We may share information with:

  • Treating practitioners within our clinic (as needed for your care).

  • Other health professionals (e.g. GP, surgeon, coach) with your consent.

  • Third-party service providers such as booking software or IT support, who are bound by confidentiality agreements.

  • Regulatory authorities if required by law.

We will not sell or rent your information to third parties.

7. Access and Correction

You may request access to your personal information (although a fee may apply) or ask for corrections by contacting us at:

tyson@humanperformancelab.com.au
Human Performance Lab Physiotherapy, Inside Southport Sharks Health Club, Corner Musgrave & Olsen Avenue, Southport QLD

8. Concerns or Complaints

If you have a privacy concern, please contact us first.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

This policy is effective October 2025