Terms and Conditions
Human Performance Lab Physiotherapy Terms and Conditions
1. Introduction
Welcome to the website of Human Performance Lab Physiotherapy (“we”, “us”, “our”). By accessing or using this website and/or booking our physiotherapy services, you agree to be bound by these Terms & Conditions.
Please read them carefully. If you do not agree with these terms, you should not use our website or services.
2. Services
Human Performance Lab Physiotherapy provides physiotherapy and related services including, but not limited to:
Initial and follow-up physiotherapy consultations
Sports injury rehabilitation and performance programming
Pre- and post-operative rehabilitation
Performance testing and screening
Team and club physiotherapy services
Educational content, programs, and workshops
All services are delivered in accordance with Australian professional standards and the regulations set out by the Australian Health Practitioner Regulation Agency (AHPRA) and relevant professional bodies.
3. Appointments, Cancellations & Rescheduling
3.1 Booking Appointments
Appointments can be made through our online booking system, by phone, or in person. By making an appointment, you confirm that the information you provide is accurate and up to date.
3.2 Cancellation Policy
We require at least 24 hours’ notice for appointment cancellations or rescheduling. Cancellations made with less than 24 hours’ notice may incur a late cancellation fee, which is at our discretion.
3.3 No-Shows
If you do not attend your scheduled appointment without prior notice, you may be charged the full consultation fee. Repeated no-shows may result in the suspension of future bookings.
3.4 Clinic Right to Reschedule
We reserve the right to reschedule or cancel appointments due to unforeseen circumstances (e.g. staff illness or emergencies). If this occurs, we will make every reasonable effort to notify you and reschedule at a convenient time.
4. Fees, Payments & Rebates
4.1 Fees
All service fees are clearly displayed on our website and may be updated from time to time. Prices are in Australian Dollars (AUD) and include GST where applicable.
4.2 Payment Terms
Payment is required at the time of consultation unless otherwise agreed in advance. We accept major payment methods including EFTPOS, credit card, HICAPS, and approved digital payment platforms.
4.3 Private Health Rebates
If you hold appropriate private health insurance cover, rebates may be available. The amount of any rebate depends on your insurer and policy. Please check with your health fund directly.
4.4 Medicare & Third-Party Funding
Where applicable, we process Medicare and other funding programs (e.g. EPC, NDIS, WorkCover, DVA) according to relevant regulations. You are responsible for providing correct referral documentation prior to your appointment.
5. Your Responsibilities
By booking and attending appointments, you agree to:
Provide accurate personal and health information.
Inform your physiotherapist of any changes to your health status.
Follow advice, exercises, and programs as recommended to achieve optimal results.
Notify us promptly of any concerns or issues relating to your treatment.
Behave respectfully toward staff and other clients.
Failure to do so may impact your treatment outcomes and your ability to continue receiving services.
6. Medical Disclaimer
All content on this website (including blogs, programs, or social media posts) is for general informational purposes only and does not replace individual physiotherapy or medical advice.
Your physiotherapist will provide advice specific to your condition during consultations. Do not rely solely on website information to make health decisions without professional assessment.
7. Website Use
7.1 Intellectual Property
All content on this website, including text, images, graphics, logos, and videos, is the intellectual property of Human Performance Lab Physiotherapy or its content suppliers. You may not reproduce, distribute, modify, or use any material without our prior written consent.
7.2 Prohibited Use
You agree not to use this website for:
Any unlawful purpose;
Distributing malicious software or harmful content;
Attempting to gain unauthorised access to our systems;
Posting defamatory or inappropriate content.
We may restrict access to the site or services if misuse occurs.
7.3 External Links
This website may contain links to external websites. We do not control or endorse the content of these sites and are not responsible for their practices or policies.
8. Limitation of Liability
While we take all reasonable care in providing our services, Human Performance Lab Physiotherapy is not liable for any loss, damage, or injury (direct, indirect, incidental, or consequential) arising from:
The use of our website or services;
Reliance on information provided through the website;
Your failure to follow treatment plans or advice;
Unforeseen adverse events.
Nothing in these terms excludes liability required by law (e.g. consumer guarantees under Australian Consumer Law).
9. Privacy
We respect your privacy and handle personal information in accordance with our Privacy Policy. By using our website or booking services, you consent to the collection and use of your information as outlined in that policy.
10. Amendments
We may update these Terms & Conditions from time to time. The most current version will always be available on our website. By continuing to use the site or book services after changes are made, you accept the updated terms.
11. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts of Queensland.
12. Contact Us
For questions or concerns about these Terms & Conditions, please contact us at:
tyson@humanperformancelab.com.au
Human Performance Lab Physiotherapy
Inside Southport Sharks Health Club
Corner Musgrave & Olsen Avenue, Southport QLD
Policy is effective from October 2025